Shipping and Returns

For orders under $130:
Standard Post $10. Received within 7 business days *
Express Post $15. Received within 3 business days*
*Shipping times vary depending on location.

 

RETURNS POLICY

We hope you will be delighted with your products. If you are not completely happy, we do accept returns in accordance with the conditions below and provided the original product is received back to us within 30 days of purchase. To process a return, please email us at  and quote your order number.

Please keep your original packaging to avoid return postage charges.

Once returned products have been received, a refund will be processed via the same method by which you made the purchase. Please note that it can take up to 7 business days for the refund to appear in your account.

 

RETURNS DUE TO A REACTION

The products we stock are medical grade and it is important to always use products as directed on the label. We provide several tools on our website to help you choose the products that are right for your skin type. If you choose a product that does not suit your skin and wish to return it, a handling and restocking fee may apply up to 50% of the value of the item. You will be responsible for the shipping charges to return the product to us.

In the rare case that your skin becomes irritated or shows signs of an allergic reaction, please stop using the product immediately and call us on (03) 5245 7113.

• Notify us immediately should a reaction occur and provide proof (photos will suffice).
• We will authorise the return and supply a Reply Paid address but you are responsible for any additional packaging.
• Once we receive the product back, we will process the refund or supply replacement. 

 

DAMAGED OR INCORRECT PRODUCTS

Whilst we do our best, unfortunately mistakes can happen. You must notify us within 24 hours of receiving a damaged or incorrect product for a refund or replacement to apply.

• We require photos as proof of the damage or incorrect product so our team can assess and authorise the return. 
• We will supply a Reply Paid address but you are responsible for any additional packaging.
• Once we receive the damaged or incorrect product, we will process the refund or supply replacement. 

 

CHANGE OF MIND

For change of mind returns, you will be responsible for all shipping charges, both to return the original product and to ship the new product to you. You must notify us within 24 hours of receipt for a change of mind refund or replacement to apply. We do not accept change of mind returns for sale items.

• Products returned must be in 'as-new' condition. This means you have not opened or used the product, the packaging is intact and not damaged.
• Please return items using Signature on Delivery as we will not be held responsible for missing items.
• Once we receive the change of mind product, we will process the refund or supply replacement.